- Check how much data is left on your order page. When an allowance is exhausted the connection stops and nothing is charged automatically.
- Check that data roaming is still on for the SAIMING line. Some system updates reset it.
- Check that mobile data is pointed at the SAIMING line and not silently switched back to your home SIM.
- Turn Wi-Fi off completely. A hotel network you are still associated with but that has stopped working will make a perfectly good mobile connection look broken.
- Restart the phone, then try a plain website before an app. Some apps cache a failed state.
If it is just slow
Speed depends on the local network, the band your device supports and how busy the cell is. We do not throttle plans and we do not promise a speed, because the speed is not ours to promise. Selecting a different local network manually is the one thing that reliably helps.
Usage figures lag
Our supplier reports usage periodically rather than continuously, so the number on your order page is a recent reading, not a live meter.