We would rather answer a question than have you work around a problem. There is no ticket queue to navigate.
Send this with your first message
- Your order number.
- The device you are using — model and operating system version.
- The country you are in right now.
- The exact wording of any error message, or a screenshot.
- What you have already tried, so we do not send you round the same loop.
Which channel
WhatsApp is best for anything involving screenshots, and it works over your existing data or hotel Wi-Fi. Phone is best when you have landed with no connection at all and need someone now.